The Impact of food delivery consolidation on restaurants, couriers and customers

The food delivery business model by itself has a lot of questions surrounding it. There is no doubt that there is definitely a gap in the market since restaurants need delivery service to meet the growing need of convenience by customers but the question to ask is if there is a market in that gap?

I have seen so many articles talking about consolidation in the food delivery industry in order to set a path to profitability for food delivery startups, but little have I heard the press talking about what this really means to all the stakeholders involve like the restaurants, couriers and customers.

Is no secret that the market and the majority of the press releases are more interested in the interest of the investors in these tech companies and pay little attention to other stakeholders that are directly impacted.

Just to give a background on the current situation, many restaurants dislike food delivery companies due to high fees on restaurants. Also, most courier drivers feel exploited by food delivery companies for not being able to make a minimum wage and lastly, it is definitely no secret that the customers are not loyal to any specific food delivery company and are always in search of better service at a lower price. What then is the fate for these three stakeholders if food delivery companies consolidate. Will restaurants start paying lower fees, or will couriers be able to make more income or will the customer get better offers? These are questions that the mainstream media should ask most of the CEOs running these companies. However, thanks to the fact that we don’t need financial analysts to answer such questions.

The rise of restaurant dependence on delivery companies is threatening the future of the restaurant industry since most delivery companies charge restaurants up to 30% commission on each order. The commission charge has a devastating impact on restaurants being an industry with very small profit margins of an average of 0-15% and has forced many to shut down. Some Restaurant doesn’t include some of their menu items on delivery apps while some increase the price charged for their menu item on the delivery app in order to compensate for the high commission hence making them less competitive.

If every one of these delivery companies is making losses right now, how will consolidation help them and what will the impact be to local restaurants. It is safe to say that consolidation means taking away the leverage restaurants, couriers, and customers have. At the moment many restaurants can negotiate with food delivery companies for lower fees since they can always choose to go to the next competing food delivery company, the same case goes for courier drivers and to the customers. However, with consolidation, this leverage is taken away. The big question now is, what will prevent these food delivery companies not to increase commissions for restaurants and further cut down courier delivery fees per order? Already most restaurants still feel like they are currently in captivity due to the high fees some of the food delivery companies are charging them, what then will be the fate of these stakeholders when their leverage no longer exists when the market is only served by a handful of players. Already, food delivery companies are reportedly using data collected from restaurants to increase profitability by reproducing some of the restaurant’s top-selling items on their ghost kitchen at cheaper prices. What will prevent them to further suppress restaurants, couriers and customers in search of profitability?

It is true to say that consolidation in the food delivery industry will also benefit restaurants in aspects like having single or much fewer devices and systems to work with due to limited suppliers. Are these benefits worth the risk local restaurants, courier drivers and customers face in case of consolidation of food delivery companies?

There is definitely a gap in the market for food delivery startups but is there a market in that gap?

Why is the state of food delivery startups so fucked up? The only innovation today from food delivery companies is how much capital they have raised. You have insanely large pools of capital creating an incredibly inefficient money-losing business model. It’s used to subsidize an untenable customer expectation. You leverage a broken workforce to minimize your genuine labour expenses. The companies unload their capital cannons on customer acquisition.

You are capturing restaurant data of the top-selling dishes and now creating your own ghost kitchen producing and selling these dishes to customers at lower prices directly competing with the very restaurant you claim to service and help. Charging up to 45% of the commission to local restaurants when you know very well that restaurant profit margin only ranges between 5 – 15%. How do you expect these local restaurants operated by these lovely passionate people to survive not to talk or even thrive? How will they support their families, employees and create jobs in the economy?  

Food Delivery Platform Existentialism

Which brings us to the question – what is the point of all this? These platforms are all losing money. Just think of all the meetings and lines of code and phone calls to make all of these nefarious things happen which just continue to bleed money. Why go through all this trouble?

Grubhub just lost $33 million on $360 million of revenue in Q1.

Doordash reportedly lost an insane $450 million off $900 million in revenue in 2019. Uber Eats is Uber’s “most profitable division” 😂😂. Uber Eats lost $461 million in Q4 2019 off of revenue of $734 million. Sometimes I need to write this out to remind myself. Uber Eats spent $1.2 billion to make $734 million. In one quarter. Amazon just bailed on restaurant delivery in the U.S. What is it about the food delivery platform business? Restaurants are hurt. The primary labour is treated poorly. And the businesses themselves are terrible. As this conflict comes to a boil, one thing is becoming clear: there are no winners in this fight. Restaurant owners are losing money. Diners are seeing their costs raised, either by delivery companies that need to pay delivery drivers or by the restaurant owners who raise prices to offset delivery fees. And delivery drivers still make low, unpredictable wages frequently with no benefits. 

The space of Food delivery (or food-tech, as the entrepreneurs describe) — at one time — managed to make the investors salivate at a rate that would have put the world’s best pizza to shame. Now? Not so much. Why? What was so great about them? And if it was, then all of a sudden what changed?

Did people stop eating food?

Did the restaurants not need the delivery support infrastructure anymore? That seems unlikely. It’s not like the concept of ‘home delivery’ is new. The local eateries have been doing it for the longest — even before your local grocer or medical store started delivering your orders to your doorsteps.

Neither the VCs, nor the entrepreneurs were wrong in seeing value in food-tech. It is a space where there is a lot of potentials, highly disorganised, exceptional repeat rates (hello dear bachelors), quite localised and customised. It has everything that makes any business drool at the prospect of success. And yet, somehow it is not working out so well for these guys. Why?

How did we get to a place where billions of dollars are exchanged in millions of business transactions but there are no winners? But I don’t think that’s sufficient here. Delivery can work. Just look at a Domino’s stock chart. But, the delivery has been carefully built as part of a holistic business model and infrastructure. Maybe that’s the viable model.

Third-party delivery platforms, as they’ve been built, just seem like the wrong model, but instead of testing, failing, and evolving, they’ve been subsidized into market dominance. Maybe the right model is a wholly-owned supply chain like Domino’s. Maybe it’s some ghost kitchen/delivery platform hybrid. Maybe it’s just small networks of restaurants with out-of-the-box software. Whatever it is, we’ve been delayed in finding out thanks to this bizarrely bankrolled competition that sometimes feels like financial engineering. The more I learn about food delivery platforms, as they exist today, I wonder if we’ve managed to watch an entire industry evolve artificially and incorrectly.

Third-party delivery platforms, as they’ve been built, just seem like the wrong model, but instead of testing, failing, and evolving, they’ve been subsidized into market dominance. Maybe the right model is a wholly-owned supply chain like Domino’s. Maybe it’s some ghost kitchen/delivery platform hybrid. Maybe it’s just small networks of restaurants with out-of-the-box software. Whatever it is, we’ve been delayed in finding out thanks to this bizarrely bankrolled competition that sometimes feels like financial engineering. The more I learn about food delivery platforms, as they exist today, I wonder if we’ve managed to watch an entire industry evolve artificially and incorrectly.